Make Sure You Have a Friendly Staff
I know this is common sense but why is it we still keep some of those same people in our offices that cause problems? There are always a ton of reasons but we all want to appeal to the customers and show that we do have good customer service. If your office person who answers the phone is constantly having a bad attitude when dealing with customers on the phone, that is going to rub the customer wrong and get them a little agitated at your business right off at the start. How mad do you get when you call a business and get a rude person on the phone that rubs you wrong when all you were doing was calling for their service??
If your office person does not have a great attitude, talk to them and remind them that their job is to “talk” to the customers. If they still don’t change, well then I would say there may be a few customers you lost because you kept them…. Also, if the person causes you some drama within the office, that’s what we call a tumor and you have to cut the cancer out! Keeping someone that causes drama and stirs things up in your office is only going to make a million things worse.
As you’re reading this short excerpt, you’re probably thinking well I already know that…. well if you do and you have one in your business, what are they still doing there? Make a move! Your business’s image reflects off everyone that’s on your staff….
