I read some of the follow-ups that analysts or media bloggers wrote about sites like Business Beware or even ones that were written about us at Business Beware. Some say that it may be shut down over time because of legal issues and so on, but you know there are just as many sites as ours out there for everything you can think of where you can post things or say what you want. When you blog, you may write about a topic you agree/disagree with and offend others as you write it. But we are all entitled to freedom of speech. Now I am not saying that you should say whatever you just honestly feel like saying and belittle others in your writing or posts, I don’t agree with that and that is not what Business Beware is about.
Customers cannot get mad if their name is posted on the site, especially if there name is on there a few times by different contractors, that should only tell that customer to back off on how they treat the business and/or contractor. It’s not fair to have five or more sites for customers to complain about a business and the business not have a outlet to use for themselves. Of course consumers and analysts who are on the consumers side are going to be against it and hope that it goes down or do what they can to make it go down but you have to remember that not everyone knows what it’s like to be a business owner or contractor.
Customers can make or break your business, you definitely have to have good customer service or you just won’t have any customers. But those that you bend over backwards for and do everything in your power to please, then they still complain and rip you off, that’s just not fair to the business. Most businesses try to do the best we can (yes there are some that lack customer service and are unlicensed) to please customers, but sometimes there is just no way you can please them.
What I’m getting at is that there is nothing wrong with filing complaints against a customer when a customer can file complaints against a business or contractor, it’s a two way street as anything is. I know people will argue with that but that is just stating the true facts.
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