Comments for The Customer is NOT Always Right...

Comment on Complaints against contractors…Dishonest contractors by Atlanta Handyman

Atlanta Handyman — Mon, 22 Jun 2009 13:43:30 +0000

This article is pretty accurate based on what we have observed over the years from many of our competitors. In addition from Angies list, kudzu and yelp are also excellent sources to view a companies trackrecord. Also, do not pay for the job ahead of time to ensure you don’t get burned!

Comment on Applying for a Job and Experience by Anna

Anna — Wed, 22 Apr 2009 04:23:12 +0000

I have a friend that went through the same thing and is now doing well in a media company in NY. He had a very difficult time finding a full time job after college. There were lots of interviews but no hire. What he did was work part time somewhere while he interned in the field he wanted to be in. After the internship he was able to get his foot in the door and land a good job.

You can also try temp to hire positions. It’s alot easier to get these type of jobs because the person hiring you doesn’t feel as pressured to make a decision as it is only temp in the beginning. At the same time, you get your foot in the door and if you make a good enough impression, you will be hired full time.

Comment on Applying for a Job and Experience by Robert Owens

Robert Owens — Fri, 17 Apr 2009 17:31:45 +0000

Oh yes, the Catch 22 dilemma. Your best bet in that situation is to know someone who knows people inside the organization. Try networking with your family and friends to find a common connection to the company. Chances are better than you think. Someone may say I don’t know anybody in that company but I know someone in this company.

Comment on Applying for a Job and Experience by businessbeware

businessbeware — Fri, 10 Apr 2009 14:32:21 +0000

Yeah, it’s an absolute bummer. My advice is do anything and everything you can, even if it’s basic. Everything you do along the way, prepares you for what is to come.

Comment on Applying for a Job and Experience by Michelle

Michelle — Fri, 10 Apr 2009 14:29:24 +0000

This is exactly what I’m going through right now. Trying to find a job with only the experience I got while in college, and it’s very frustrating.

Comment on Tips for Dealing with Bully Customers by Nick

Nick — Sun, 15 Mar 2009 14:12:08 +0000

Yes, things get cleared up quickly after you have a conversation and see the other side, that is for sure!

Thanks again for posting on this topic–being able to deal with difficult customers is certainly a challenge and you’ve outlined some useful steps here.

Comment on Tips for Dealing with Bully Customers by Michael

Michael — Sun, 15 Mar 2009 13:44:45 +0000

Nick, dude you can’t take that personally. Most stuff gets modified and it may have had nothing to do with you and your posts. So what if someone did not approve your post, I don’t always approve some comments people leave because if it’s negative or not even in reference then why approve it, it’s YOUR blog. Anyways don’t take it personal, oh and great article Business Beware, love the site and blog, keep up the great work.

-Michael

Comment on Tips for Dealing with Bully Customers by Communicate with conversation « Nick on the Record: Hospitality Leadership

Communicate with conversation « Nick on the Record: Hospitality Leadership — Sun, 15 Mar 2009 13:08:55 +0000

[...] we want to respond and interact and share our ideas. So, imagine my surprise when I commented on another blog entry last week and, instead of allowing my reply to be posted on his blog, the blogger modified his [...]

Comment on Tips for Dealing with Bully Customers by Nick

Nick — Sat, 07 Mar 2009 17:28:05 +0000

Good post; I agree with most of what you’ve written, and I especially like #3– focusing on what you can do instead of what you can’t. Not taking it personally is important as well; they can’t be mad at you because they don’t even know you. I would add listening to your list–let them say their piece before you speak yourself.

However, I disagree with #5: ” tell them you don’t need their business.”

While that may be one way to get them out of your face, it’s a bad way. You do need their business, but more importantly, you need the business of their friends and their family. You need the business of the people that read their blog, their Tweets, and the comments they’ll write online about your product or service.

Smiling in their face when they’re upset isn’t so great either–I’d suggest showing empathy instead of doing something that, as you’ve said, “they can’t stand.”

Are people sometimes unreasonable? Yes, they are…but from their side of the counter or phone, it may not seem so unreasonable.

Comment on Building a Financial Budget by Mike

Mike — Mon, 02 Mar 2009 19:38:31 +0000

Just passing by.Btw, your website has great content!

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